* Deliveries and returns
DELIVERY TIMESEstimate delivery times are provided in our delivery section. Please be aware whilst we do our best to honour the lead times quoted they are only estimates and are not contractual.
DELIVERYAll website orders will be delivered to the address you provide at the time you place your order online. If your delivery details change prior to dispatch please email us at firstname.lastname@example.org Please note once an order has been dispatched we cannot change delivery address. Dispatched and undelivered goods will be returned in line with our return policy.
DELIVERY TO A DIFFERENT ADDRESSWe are pleased to arrange delivery of your order to an address that is different to your credit or debit card billing address but, if you have not purchased from us before, we may contact you before we process your order to verify that your credit or debit card is not being used fraudulently.
MULTIPLE DELIVERIESWhere possible we will always group your order and ship it together, however this may not always be possible and as such we reserve the right to dispatch items separately.
DELIVERY NOTIFICATIONWhen your order is ready to ship we will advise you by email. Please ensure someone is available to receive your order at the nominated address.
Failed deliveries will be returned to a local depot and our delivery agents will leave a calling card. If you have received a calling card please follow the instructions on it from our delivery agents.
Deliveries will be made by Royal Mail within 1-2 working days of placing the order.
FAILED DELIVERIESSometimes things happen and orders are returned to us. In these instances we reserve the right to charge a re-delivery fee.
INCORRECT OR DAMAGED ITEMS
In the unlikely event that your order is incorrect please notify our customer service team within 48 hours of receipt by email to email@example.com or by raising a customer service ticket within your online account, clicking here.
We will do our best to rectify the issue as quickly as possible, however in the interest of speed we kindly ask customers to send a picture of the item(s) received. This helps us identify the issue and provide a solution quickly.
CANCELLATION & RETURN
We all know it can be disappointing when an item is not quite right or doesn’t fit. If you are not completely happy for whatever reason, you may return an item to us - provided that the item is returned complete and in its original condition. View our returns policy
RETURNING AN ITEM
To exercise your right to cancel, you must inform us within 14 days from the day that you receive your order. You can cancel by sending an email to firstname.lastname@example.org or by raising a customer service ticket within your online account, clicking here. Please ensure you include details of your name, address, order number and the details about the item(s) you wish to return.
We do not provide a free return service and as such you are fully liable for the costs of returning an item to us. We suggest you use a reputable carrier and insure the item to cover any potential damage or loss in transit. You should ensure item(s) you are returning are sent back to us within 14 days of the date of confirming your wish to return goods. All returns should be received and signed for by us within 28 days of the original delivery date.
Wear Your Soul (trading as Bobstreams Limited)
Libra House Business Centre
192-194 Lancaster Rd
London EN2 0JH