Terms & Conditions
PLACING AN ONLINE ORDER
By placing an order through our website you will be deemed to have read, understood and agreed to these terms and conditions. If you are unhappy with or unclear about any aspect of these terms, please contact us before placing an order
These conditions govern our relationship with you. Any changes to these conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Wear Your Soul (I-Tech Solutions Euro Limited) and you are expected to do. You confirm that, in agreeing to accept these conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these conditions and you agree that you shall have no remedy in respect of any representation.
Your statutory rights are not affected by these terms and conditions. Nothing in this clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the conditions.
REPRESENTATION AND COLOUR
We go to great lengths to accurately present our collections, however from time to time due to individual user’s monitors, resolutions and settings, items may appear differently. We are unable, as such to accept any liability for colour misrepresentation and strongly advise customers to contact us directly first before making a purchase if you have concerns.
All prices shown on our site are inclusive of VAT. Delivery charges are also applied at point of checkout depending on the desired delivery method and destination country.
PAYMENT & SECURITY
Our online store complies with the revised Payment Services Directive (PSD2).
All online orders require full payment at the time of being placed. This can be done using our automated checkout. Our secure payment partners are PayPal Express Checkout and Shopify Payments, who take full responsibility for capturing and storing your payment information on their secure servers. We accept the following payment methods:
For your extra protection 3D Secure is used by Visa (VbV), and SecureCode by MasterCard. VbV and SecureCode require a personal password for extra security which you can create if this is your first time making an online purchase. More details can be found at www.visa.co.uk or www.mastercard.co.uk.
We are sorry to advise we are unable to accept payments via Solo, Diners Club or JCB. We are also unable to accept concession store cards or gift vouchers these include New Look, House of Fraser, Debenhams, Outfit and Beales. Our website is also unable to process Wear Your Soul credit notes. Elaine Hewitt
CONFIRMATIONOnce your website order has been received we will email you an order confirmation outlining the item you have chosen to purchase. We kindly ask you to take a moment to ensure that your order is correct. If you find an error please email us immediately at firstname.lastname@example.org
DELIVERY TIMESEstimate delivery times are provided in our delivery section. Please be aware whilst we do our best to honour the lead times quoted they are only estimates and are not contractual.
DELIVERYAll website orders will be delivered to the address you provide at the time you place your order online. If your delivery details change prior to dispatch please email us at email@example.com Please note once an order has been dispatched we cannot change delivery address. Dispatched and undelivered goods will be returned in line with our return policy.
DELIVERY TO A DIFFERENT ADDRESSWe are pleased to arrange delivery of your order to an address that is different to your credit or debit card billing address but, if you have not purchased from us before, we may contact you before we process your order to verify that your credit or debit card is not being used fraudulently.
MULTIPLE DELIVERIESWhere possible we will always group your order and ship it together, however this may not always be possible and as such we reserve the right to dispatch items separately.
DELIVERY NOTIFICATIONWhen your order is ready to ship we will advise you by email. Please ensure someone is available to receive your order at the nominated address.
Failed deliveries will be returned to a local depot and our delivery agents will leave a calling card. If you have received a calling card please follow the instructions on it from our delivery agents.
Deliveries will be made by Royal Mail within 1-2 working days of placing the order.
FAILED DELIVERIESSometimes things happen and orders are returned to us. In these instances we reserve the right to charge a re-delivery fee.
INCORRECT OR DAMAGED ITEMSIn the unlikely event that your order is incorrect please notify our customer service team within 48 hours of receipt by email to firstname.lastname@example.org or by raising a customer service ticket within your online account, clicking here.
We will do our best to rectify the issue as quickly as possible, however in the interest of speed we kindly ask customers to send a picture of the item(s) received. This helps us identify the issue and provide a solution quickly.
CONCESSION PURCHASESIf you have purchased an item from one of our concessions and believe it to be faulty please contact the store where the item was purchased from directly. If you are unsure of the concession’s location or their contact details, you can find this on your purchase receipt or your credit card statement.
CANCELLATION & RETURNWe all know it can be disappointing when an item is not quite right or doesn’t fit. If you are not completely happy for whatever reason, you may return an item to us - provided that the item is returned complete and in its original condition. View our returns policy
RETURNING AN ITEM
To exercise your right to cancel, you must inform us within 14 days from the day that you receive your order. You can cancel by sending an email to email@example.com or by raising a customer service ticket within your online account, clicking here. Please ensure you include details of your name, address, order number and the details about the item(s) you wish to return.
We do not provide a free return service and as such you are fully liable for the costs of returning an item to us. We suggest you use a reputable carrier and insure the item to cover any potential damage or loss in transit. You should ensure item(s) you are returning are sent back to us within 14 days of the date of confirming your wish to return goods. All returns should be received and signed for by us within 28 days of the original delivery date.
Wear Your Soul (Bobstreams Limited)
C/o I-Tech Solutions Euro Ltd.
Libra House Business Centre
192-194 Lancaster Rd
London EN2 0JH
Refunds may also be subject to the following deductions -
- Damage in transit.
- Lost in transit.
- Goods returned beyond a reasonable period of time.
COMPLAINTS PROCEDUREIf you have any queries, issues or complaints in relation to any purchases made from Wear Your Soul, please contact firstname.lastname@example.org
If after following our internal complaints procedure you still feel that we have not satisfactorily resolved your complaint, then you can access the EU's Online Dispute Resolution platform by following this link.
EVENTS BEYOND OUR CONTROLWe shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our control.
YOUR RIGHT TO CANCELOnline orders can be cancelled up to the point of dispatch. Simply email our customer service team at email@example.com Once your order has been shipped or delivered you have the right to cancel or return items under our return policy. This does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights. Please see our returns section for more information.
OUR RIGHT TO CANCEL YOUR ORDERSometimes we are unable to complete customer orders. If we need to cancel your order we will contact you by email. No contract will exist between you and Wear Your Soul until we confirm your order via email, and have dispatched your order / items to you.
INTELLECTUAL PROPERTYYou acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of our website shall remain at all times the sole property of I-Tech Solutions Euro Limited.
RIGHT OF USEYou acknowledge and agree that the material and content contained within the website is made available for your use only.
Any other use of the material and content of our website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish,
DATA PROTECTION AND PRIVACYWhen you create an account and make a purchase from our website, we collect certain personal information from you (for example: your name, email address, payment address). All such information is held on secure servers. Wear Your Soul complies fully with all applicable data protection and consumer legislation, and we'll treat all your personal information as fully confidential.
GUEST CHECKOUTIf you do not wish to create a full account we also provide a guest facility. For the purpose of completing your order we will still need to collect certain personal information from you (for example: your name, email address, payment and delivery address).
Guest information provided will only be used for the purpose of completing your order, legal and GDPR compliance.
LIMITATION OF LIABILITYTo the best of our ability we make reasonable endeavours to verify the accuracy of any information we place on our website, we make no warranties, whether express or implied in relation to its accuracy. Our website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether expressed or implied, in relation to the website, or any transaction that may be conducted on or through the website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no guarantees that our website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the our website. We will not be responsible or liable to you for any loss of content or material downloaded or transmitted through our website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to our products. This does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights. We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:
- any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
- any loss of goodwill or reputation; or
- any special or indirect losses
suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions. Nothing in the conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
APPLICABLE LAWWe control and operate our website from our offices within England and as such our terms and conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England. The website Wear Your Soul is operated and owned by i-Tech Solutions Ltd.
All communication can be addressed to us at:
Bobstreams Limited (trading asWear Your Soul) care of I-Tech Solutions Euro Limited
Libra House Business Centre
192-194 Lancaster Rd
London EN2 0JH
Registered in England No. 06853396
CONSUMER CONTRACTS REGULATIONSFrom 13 June 2014, the Consumer Contracts Regulations - which implements the European Consumer Rights Directive became UK law - this new law applies to all purchases made at a distance, online or over the phone. Wear Your Soul is proud to confirm that we fully abide and uphold the principles of the Consumer Contracts Regulations and will from time to time update our conditions in line with any changes that may take place to this governance. More information is available here - Which Consumer Rights.
THIRD PARTY RIGHTSA person who is not a party to this contract has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this contract but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
INVALIDITYIf any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
Returns Policy - Wear Your Soul
However you choose to shop with Wear Your Soul, we always hope that you love all the items you receive. However if for any reason you are not completely satisfied with your purchase, this page aims to point you in the right direction when it comes to returning item(s) to us. For simplicity, this page is broken down into ways that you can shop with us, followed by other issues relating to returns and changes.
Select how you shopped with us from the list below to jump to the most relevant part of this page.